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What Your Privacy Policy Covers

Open your account and we will show you how we collect, use, and keep the data tied to your login, device, and payment checks.

Account dataCookie choicesPayment tracesLocal law
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sulewin What Your Privacy Policy Covers
REQUEST CHANNELS

Where to Send Privacy Requests

If you want a privacy change, the fastest path is the channel already linked to your account.

Email Requests Send privacy requests from the email tied to your account. We compare it with your profile, last login device, and transaction traces before we release, correct, or remove any record.
WhatsApp Window Use WhatsApp during 08.00-22.00 WIB for quick questions about cookies, device logs, or payment traces from DANA, OVO, GoPay, and QRIS. We keep the thread under the same account case.
Live Chat Desk Open live chat from mobile or desktop, then confirm your registered phone number and one recent account action. That helps us start a privacy request without asking for more than we need.
ACCOUNT SAFEGUARDS

How We Handle Account Data

We treat privacy work as part of the account itself, not as a side task. Our controls look at sign-in history, cookie state, payment references, and the request channel you used so…

Login Records

We keep sign-in time, browser type, and device name so we can spot unusual access and help you see whether a session came from your own phone or laptop. The record stays linked to the account and internal audit trail.

Cookie Control Paths

On Android, Chrome lets you clear site cookies from Settings > Site settings > Cookies. On iPhone, Safari stores website data under Settings > Safari > Advanced > Website Data. We use that state for login memory and preference choices only.

Payment Reference Use

When you move funds through DANA, OVO, GoPay, or QRIS, we keep the reference code and time stamp, not your wallet password. That lets us match deposits, verify withdrawals, and answer disputes without exposing extra details.

Retention Rules

We keep account and transaction records only as long as needed for service checks, dispute handling, fraud checks, or legal duties. After that, we delete or anonymise the record under our internal retention schedule.

Request Changes

You can ask for access, correction, or deletion through the email or chat tied to your account. We confirm the request against your registered details before any change, so nobody else can alter your file.

Limited Sharing

We do not sell your privacy data. We only share it with payment processors, messaging tools, or security vendors when they are needed to run the account, and each partner is bound by use limits.

Common Questions About Your Data

Use this section when you want the shortest route to what we store and why. We answer around account data, cookie choices, payment traces, and the request steps that start from your registered email or phone number. If access depends on local law, we say that clearly and do not add extra steps. DANA, OVO, GoPay, and QRIS are handled only as payment context, not as a shortcut around verification.

We keep the email or phone number you submit, login timestamps, device type, and the payment reference that comes with DANA, OVO, GoPay, or QRIS. That set helps us verify access and complete account checks.

Cookies help the page remember your session, language choice, and whether you were already signed in. On Android and iPhone, you can clear them in browser settings, and we will ask again on the next visit.

Yes. Send the request from the email tied to your account or use live chat. We verify the sender first, then share the record we hold once that match is complete.

Open your profile, send the corrected detail, and include one matching account marker such as your registered phone number or last login device. That lets us update the file without exposing it to the wrong person.

We keep the transaction reference, amount, and time stamp for reconciliation and dispute handling. We do not store your wallet password, and we do not use those records for anything outside account administration.

Only staff who need it for verification, support, or security checks can access it, and they work under internal permission rules. If a third party helps with messaging or payment processing, it receives only the data needed for that task.

Yes. Access, correction, or deletion requests follow local law and are available only where local law permits. If a request cannot be completed, we explain the reason and keep the case open until the record is closed.

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